All sales at PrimeCart are final. We do not accept returns, exchanges, or refunds for any product once an order has been placed or delivered, for any reason other than the exceptions listed below.
Before completing your purchase, you are responsible for carefully reviewing the product title, description, specifications, images, size, color, compatibility, and all other listed details. By placing an order, you confirm that you have reviewed this information and agree that all sales are final and non-returnable.
The only exceptions
We will only consider a claim in the following situations:
- The product arrives physically damaged.
- You receive the wrong product from what you ordered.
To be eligible, you must contact us at PrimeCart.ae@outlook.com within 48 hours of delivery and provide clear photos or video evidence of the issue, along with your order number. Claims submitted after this 48-hour window, or without clear supporting evidence, cannot be accepted.
Where a claim is approved under this exception, PrimeCart will arrange a replacement item or a refund at our discretion.
What is not covered
The following situations do not qualify for a return, exchange, or refund:
- Change of mind after placing an order.
- Ordering the wrong model, size, color, or variant.
- Compatibility issues caused by the customer's own device, system, or setup.
- Dissatisfaction with the product after it has been opened, installed, or used.
- Buyer's remorse or a decision that the product is no longer wanted.
PrimeCart does not offer easy returns, free returns, 30-day returns, or a money-back guarantee. Please read all product details carefully and reach out to us with any questions before you buy — our team is happy to help you choose the right product.
Questions about this policy can be sent to PrimeCart.ae@outlook.com.