FAQ

Where do you ship?

PrimeCart ships worldwide. Delivery typically takes 7-15 business days after your order is processed, depending on your destination.

Can I return or exchange my order?

All sales at PrimeCart are final. We do not accept returns, exchanges, or refunds after an order is placed or delivered, except when a product arrives physically damaged or you receive the wrong item — see our full No Return Policy for details and the 48-hour reporting window.

How do I track my order?

You'll receive a tracking link by email once your order ships. You can also check your order status anytime on our Order Tracking page or in your account.

What payment methods do you accept?

We accept major credit and debit cards and other secure payment methods available at checkout. All transactions are encrypted and processed securely.

Will I pay customs or import fees?

Depending on your country, your order may be subject to customs duties or import taxes on arrival. These are set by your local authorities and are the customer's responsibility.

How do I know a product will work for me?

Please read the full product description, specifications, and compatibility details on each product page before ordering — since all sales are final, this is the best way to make sure you're getting exactly what you need. If you're unsure, message us at PrimeCart.ae@outlook.com before you order.